ROI.exe has stopped working

Hi, good morning, recently we had a problem with ROI and the message: "ROI.exe has stopped working", the problem was presented in the main server and to all clients, the help in the internet suggested setting a default printer and thus could continue printing reports, this solution did not help me because all clients had a default printer and the error message indicated an overflow

After reviewing the RptRuntime tables, we noticed that the print jobs were not being erased from there, and the RI_ID was increasing more and more

The RI_ID field is of type smallint and the maximum value is 32767

In my case the value of RI_ID had increased so much that it did not allow me to print anything

Solution:

Delete records from the RptRuntime table of the DYNSYS and DYNAPP database, so that RI_ID takes a new value When deleting the records and generating new reports and print jobs, the RI_ID will go hand in hand in both tables

I hope this helps you solve the problem with "ROI.exe has stopped working"

regards