We are running Dynamics SL 2018 CU3. We currently have a PO receipt batch in a hold status with the status field disabled. I believe the receiving clerk experienced an network outage when they tried to release the batch. The controller later released the batch manually using the "Release Receipts Batches (04.400.00) screen. Unfortunately, the receipt batch is still in a Hold status. I found an excellent guide at the following site about troubleshooting this issue: http://www.plumblineconsulting.com/po-receipt-batch-has-a-status-of-hold-however-the-status-field-is-disabled-and-the-batch-cant-be-released/
- On step 1, it has us use the Purchasing Receipts Quick Query to verify that the batch has a Status of "H" and a "Batch Released" value of "1". The batch does indicate it had been released.
- On step 2, we use the Purchasing Receipt Quick Query to verify that the receipt batch has a "Period to Post" value. The batch indicates the correct period.
- On step 3, it asks to check the status of the GL Batch. The corresponding GL Batch shows a status of "P" which means it is posted.
- On step 4, the guide uses the GL Batch number found in step 3 to verify that the Inventory Receipts Quick Query shows the expected inventory transactions. Unfortunately, there are no transactions listed.
Using SQL, I could manually change the Receipt Batch to a status of "C" in the Batch table. However, this obviously wouldn't correct the missing inventory transactions for this receipt batch. I was thinking of making manual inventory adjustments using the
My question is: what is the recommended way to complete the inventory transactions for a PO Receipt batch that has been partially completed as I have described above?
Notes:
- The PO status is completed and the receipts show they are fully received.
- The receipt batch is on a hold status.
- The receipt batch has been released and is posted to the current period.
- The GL Batch related to the receipt batch is posted.
- The inventory receipts/transactions for this receipt batch did not update the inventory.
- The receipt batch is not listed in the Inventory -> Adjustments (10.030.00) screen.
Thank you ahead of time for any help or suggestions you can provide.