What is the right way for cancelling an order in SL 2011 Order Management module?
Currently we are following this practice. Cancelling Shipper first and then cancel the order:
1. First go to Shipper screen and change SalespersonID to 00001, set Dollar Amount to 0, and Qty to 0
2. On SO screen, change SalespersonID to 00001, set Dollar Amount to 0, and Qty to 0
3. Under Order Status tab, check Cancelled box.
It is in step 2 that we are having issue in resetting Qty to 0. It won't let us do so.
Is there a better way for cancelling an order?