Hi
It was brought to my attention that two separate documents were paid, but for some strange reason the payment reference number ended up being the same reference number for both invoices. How is that possible?
Therefore, I attempted to void both payment records in the application inquiry/reversal screen, I am able to see both payments for different amounts but can only able to void one payment record.
I am not able to call up the other payment record on the screen although I am seeing it in the PV list and as a payment in the customer record.
Could someone point me in the right direction to void this other payment and/or explain what could have occurred to cause this problem?
We are using version 2015 CU 1. Any assistance will be greatly appreciated.
Thanks