Is there anything in Dynamics SL that would allow us to invoice for inventory items (lot/serial dependent) without actually taking that item out of inventory?
The problem: Accounting wants order management personnel to fully cancel invoices when mistakes are made, when credits are applied, or when charges need to be removed, and then re-invoice to provide the customer with an accurate invoice.
Example Scenario: Customer orders 5 x product A and 4 x product B. After the order invoices and ships the customer calls to say "You charged me shipping when you said you wouldn't". Oops. As noted above, an RFC (Return for Credit/RMA) would be created to fully "cancel" the invoice. The order would then be re-invoiced w/out the shipping charges. This provides the customer with an easy-to-understand invoice (no notes or credits to decipher the amount due), however we have now created 2 inventory transactions (RFC & Re-invoice) that didn't actually need to happen. The "return" or invoice cancellation can also be done by Credit Memo (non-inventory credit/refund) which would not effect inventory, but there is currently no way to invoice without taking products out of inventory.
I would prefer to find a solution that does not create erroneous inventory transactions. The preferable solution would only impact AR balances.
Any help would be appreciated.