Inventory (issue screen): the detail line items are missing from the screen and database

one of user complains about the detail items are missing from the screen either after she saved the batch or released the batch on the Issue screen.

Any idea why the data is missing ?  here are the screen prints:

select * from intran where batnbr=172627 >>>>> no record

 select * from batch where batnbr=172627 and module='IN'